According to the new regulation of All-India Council for Technical Education, every AICTE-approved institution should establish online complaint mechanism in the campus to address the grievances of students and faculty members and for maintaining annual approval by the AICTE.This innovative solution will enable you to receive and act on complaints and grievances reported by students and teachers as well as to inform AICTE regarding the number of grievances received, disposed off and pending through the online monthly status report.Library-Genie
EduGrievance is brought to you by Oréll, a vibrant IT solutions provider focused on delivering cutting-edge solutions, primarily for institutions of learning. Led by a team of steadfast professionals with a combined expertise of over 30 years, a dedicated R&D Division and 24/7 customer-support, we are well-positioned to effectively serve your needs.
EduGrievance is a cloud based solution brought to you by Oréll, one of the top private sector business houses serving over 3000 clients across 40+ countries. This online complaint management solution from the house of Oréllallows higher education institutions to enhance satisfaction of students, parents, teachers and other institute stakeholders through comprehensive grievance management service. EduGrievance is highly sophisticated to automate the grievance process right from complaint registration to its closure. It also enforces optimal strategies to ensure the grievance gets attended within desired timeline or gets escalated to higher authorities for proper attention and intervention.Unlike paper-based grievance redressal, EduGrievancecurtails the delay or failure to reach the right person and enables the admin to redirect each to the relevant in charge officer instantly. Students, parents, teachers and other staff can effectively redress their complaints in time bound manner.
EduGrievance gives opportunity for the institution to implement a set of specific measures to ensure accountability and maximum output, by managing grievances of the stakeholders and increasing transparency thereby establishing a very positive ambience.
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